TraceOff

Support

TraceOff: Remove AI Watermarks

Need help, found a bug, or have a feature request? Email us at
alice.turcanu91@gmail.com — we read every message and typically reply within a couple of days.

Frequently asked questions

Does TraceOff upload my photos or videos anywhere?

No. All processing happens on your device. Your files never leave your phone or iPad as part of using the app. See our Privacy Policy for details.

What's the difference between "AI provenance only" and "All metadata"?

AI provenance only strips C2PA Content Credentials, AI-generator tags, and similar provenance markers while keeping camera EXIF, orientation, and color profiles intact. All metadata additionally removes EXIF, XMP, IPTC, comments, and other embedded metadata. Choose the mode from within the app before cleaning a file.

Will cleaning a file reduce its quality?

No. TraceOff copies image and video pixel/audio data verbatim — it only rewrites or blanks metadata containers, so there's no re-encoding and no quality loss.

A file didn't fully clean — what happened?

After every clean, TraceOff re-scans the output and reports any metadata that could not be removed. If you see this, please email us the file type and the batch report (available from the Share button) so we can investigate.

How do I manage or cancel TraceOff Pro?

Subscriptions are managed through Apple, not through TraceOff. On your device, go to Settings > [your name] > Subscriptions to view, change, or cancel your plan.

How do I get a refund?

Refunds for App Store purchases are issued by Apple. Request one at reportaproblem.apple.com or via Settings > [your name] > Subscriptions on your device.

Can I use TraceOff via Shortcuts?

Yes. TraceOff includes a "Remove Metadata" Shortcuts action that takes files in, cleans them with your chosen mode, and returns the cleaned copies — useful in a share-sheet shortcut, a Files folder action, or a Siri phrase.