How can we help you?
If you're experiencing issues with the Chat With Santa app, have billing questions, or just want to leave feedback, our elves are here to help! You can reach us by filling out the form below or emailing us directly at alice.turcanu91@gmail.com.
Frequently Asked Questions
The app isn't playing audio. What do I do?
Please ensure that your device is not on silent mode (check the physical switch on the side of your device) and that your volume is turned up.
How is the app designed for children?
Chat With Santa is designed for family-friendly holiday play with parent supervision, local processing where available, no targeted advertising, and safety guardrails that avoid private details, adult topics, unsafe requests, and gift guarantees.