Last Updated: November 6, 2026
Welcome to HappyWeb Support! We're here to help you get the most out of your safe browsing experience. If you can't find what you're looking for, please don't hesitate to contact us.
Parent settings open with a short math question, such as "What is 14 × 3?", so setup doesn't ask for a PIN. If someone in your family can solve the math, create a 4-6 digit PIN in Settings > Security > "Create a PIN". From then on only the PIN opens parent settings. When you create the PIN you get a one-time recovery code: write it down somewhere only you can find it.
Next, enter a name for the first profile. You can also turn on the Site Library to start with a set of family-friendly sites. Tap "Finish Setup" when you're done. You can change the profile's avatar and color later.
Add websites that each profile is allowed to visit. Tap the gear icon, pass the parent check (the math question, or your PIN if you created one), and tap "+" in the "Allowed Sites" section. You can add sites like educational platforms, approved games, or other safe content.
Set daily time limits and bedtime hours (Bedtime Mode is part of HappyWeb Premium) to control when the browser can be used. These settings help ensure healthy screen time habits.
A: To add a website:
A: If someone tries to visit a website that's not on the allowed list, they'll see a blocked page. They can request access to the site. The request appears in Settings under "Activity & Requests" > "Requests". You can then approve or deny the request.
A: Tap "Forgot PIN?" on the PIN screen and enter the recovery code you were shown when you created or last changed the PIN. You can then choose a new PIN, even while PIN entry is locked. The code works once, and wrong codes are limited like wrong PINs. Your device passcode or Face ID can't reset the PIN, since others in your family may know those. If you set your PIN before you had a recovery code, change the PIN once while you still know it to get one. If you've lost both the PIN and the code, contact us before deleting the app.
A: To change your PIN:
You get a new recovery code each time you change the PIN. Write it down; the old code stops working.
A: HappyWeb is designed with security in mind. All settings are protected by the parent check: a math question, or your PIN once you create one. If anyone in your family can solve the math, create a PIN. After four wrong PINs or answers, entry locks for 30 seconds, then for longer each time, up to an hour, and moving the device's date forward doesn't end the wait. However, no filtering system is 100% perfect, so we recommend active parental supervision alongside the app's controls.
A: Time limits track daily usage for each profile. You can set a weekday limit from 15 minutes to 2 hours and a weekend limit from 30 minutes to 4 hours, or choose "No Limit" if you prefer to manage time manually. Homework Mode can add extra time, and Break Reminders can suggest taking a break. When the limit is reached, the browser shows a "Time's Up!" screen. From there they can tap "Ask for More Time", or you can use "Grown-Up Unlock" and pass the parent check to add extra minutes for today. The timer resets at midnight.
A: Bedtime Mode automatically locks the browser during specified hours (e.g., 9 PM to 7 AM). When bedtime mode is active, the browser shows a bedtime screen and browsing stops until morning. If needed, a parent can tap "Emergency Unlock" and pass the parent check. Bedtime Mode is part of HappyWeb Premium.
A: Yes, with HappyWeb Premium. In Settings, go to "Activity & Requests" and tap "Browsing History" to see the websites each profile has visited. "Screen Time" in the same section shows how long each profile browsed each day.
A: No. HappyWeb does not collect, transmit, or store any data on external servers. All information (PIN, allowed sites, browsing history, etc.) is stored locally on your device only. We never see your data, and it never leaves your device. See our Privacy Policy for more details.
A: Word of the Day is an optional educational feature that displays a new word each day on the home screen. You can enable or disable this feature in Parent Settings under "Learning".
A: Buying HappyWeb on the App Store gets you one profile, allowed and blocked sites, daily time limits, SafeSearch, and site requests. Without Premium, three different sites can be opened each week; sites already opened that week stay free to open again, and a fourth new site asks for a grown-up. HappyWeb Premium is an optional auto-renewing subscription (monthly or yearly) that removes the weekly site limit and adds a profile for every family member, Bedtime Mode, Browsing History, and Site Collections. The yearly plan starts with a 3-day free trial for new subscribers. Families who installed HappyWeb before version 1.6 keep every feature at no extra cost.
A: Open Settings (gear icon), pass the parent check, and tap the HappyWeb Premium banner to see the plans. If you already subscribed on this Apple Account, tap Restore Purchases on that screen. To cancel or change plans, open the App Store, tap your account, then Subscriptions, or use Manage Subscription in HappyWeb Settings. Cancelling stops the next renewal, and Premium stays active until the end of the period you paid for. To avoid being charged after a free trial, cancel at least 24 hours before the trial ends. Purchases and refunds are handled by Apple.
When "Enforce SafeSearch" is on, HappyWeb turns on SafeSearch for searches on Google, Bing, and DuckDuckGo, which filters out explicit results. Other search engines are not covered, so block them if you don't want them used.
When someone tries to visit a blocked site, they can request access. These requests appear in Settings under "Activity & Requests" > "Requests", where you can approve or deny them. Approved sites are automatically added to your allowed list.
With HappyWeb Premium, the websites each profile visits are listed in the browsing history. You can review this history at any time in Settings. History is stored locally on your device and never shared with anyone.
Need additional help? We're here for you!
Email: alice.turcanu91@gmail.com
When contacting us, please include:
We typically respond within 24-48 hours.
Thank you for using HappyWeb! We're committed to providing a safe and positive browsing experience for your family. Your feedback helps us improve the app, so please don't hesitate to reach out with suggestions or concerns.