Support
Last updated: 28 October 2026
Need help with BrainBubbles? You're in the right place.
1. Common Questions
If you are experiencing issues with the App, please try the following steps first:
- Close and reopen the App.
- Make sure you are using the latest version of BrainBubbles from the App Store.
- Restart your device.
Almost every game in BrainBubbles works offline. You only need an internet connection for the geography game that shows an Apple Maps view, and to buy, restore or manage a subscription.
How do I get to the Parent Dashboard?
Tap Parent Dashboard on the profile screen and answer the grown-up question (the parental gate). From there you can add, edit or delete family profiles, see the weekly report, set a daily play limit, hide games and manage your subscription.
A game says time is up for today.
A daily play limit is set for that profile. A grown-up can change it, or turn it off, in the Parent Dashboard. A game already in progress is never cut off part-way.
A game is missing from the list.
It may have been hidden in the Parent Dashboard. Open Hide Games there to show it again.
How do I delete a profile?
In the Parent Dashboard, find the profile under Family Profiles and tap Delete profile. This removes the profile and all of its progress from the device.
2. Subscription
What do I get with BrainBubbles Plus?
Every family can try the games with a limited number of free plays. BrainBubbles Plus lets the whole family start any learning game, as often as you like. It is available as a monthly or yearly subscription. The yearly plan starts with a 3-day free trial for new subscribers. The App Store shows the exact price in your local currency before you confirm.
I subscribed, but games are still locked.
Open the Parent Dashboard and tap Restore Purchases, making sure the device is signed in with the same Apple Account you used to subscribe. This also works on a new device.
How do I cancel?
Open Settings on your device, tap your name, then Subscriptions, and choose BrainBubbles. You can also tap Manage Subscription in the Parent Dashboard. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.
There is a problem with my payment.
If Apple cannot charge your payment method, the Parent Dashboard shows a notice with a link to update your billing details in your Apple Account.
3. Refunds
All purchases for BrainBubbles are handled by Apple through the App Store. We cannot process refunds directly. If you need a refund, tap Request a Refund in the Parent Dashboard, request one at reportaproblem.apple.com, or follow the instructions on Apple's support website.
4. Contact Support
If the problem continues, or if you have questions, suggestions or feedback, you can contact us by email:
When you contact us, it helps if you include:
- A short description of the issue;
- The model of your device and iOS version;
- Which version of BrainBubbles you are using (shown on the App Store page);
- Screenshots if they help explain the problem.
5. Suggestions and Feedback
We love to hear your ideas for new games or improvements. Feel free to send us feedback using the support email address above.
6. Legal
For more information about your rights and obligations when using BrainBubbles, please see our Terms and Conditions and Privacy Policy.