AeroStream Support

We're here to help you track flights in real-time

Get in Touch

Frequently Asked Questions

How does AeroStream work?

AeroStream helps you explore airports around the world, browse them on a map, and compare routes between airports. The app focuses on airport discovery and route planning rather than live commercial flight tracking.

Why does AeroStream need location access?

Location access allows AeroStream to center the map on your current position and show airports near you. This feature is optional but recommended for the best experience.

Is my data private?

Yes. AeroStream does not collect, store, or share your personal data. Location data is used only temporarily to center the map and discover nearby airports. Please see our Privacy Policy for more details.

What data source does AeroStream use?

AeroStream primarily uses Apple's built-in map and location services to search for airports and display them on the map.

Why aren't I seeing any airports?

There could be several reasons:

• There may be no airports in the current visible map area
• Your search query may be too narrow or too vague
• Try zooming out, panning, or searching by city or airport name
• Check your internet connection

Can I use AeroStream without location access?

Yes. If you skip location access, AeroStream defaults to Zurich, Switzerland. You can still browse airports worldwide and use the route planner.

Technical Support

If you're experiencing technical issues, please include the following information when contacting support:

• Your device model and iOS version
• AeroStream app version
• A detailed description of the issue
• Screenshots if applicable

Feature Requests

We love hearing from our users! If you have ideas for new features or improvements, please send them to our support email. Your feedback helps make AeroStream better for everyone.